Family, friends, and external carers are integral to our residents’ wellbeing and safety. The relationships they have with their loved ones underpin who they are and remain just as important, if not more so, when people move into our service. The pandemic has impacted every aspect of life and changed all our daily routines.
We understand that it is essential to have constant conversations with families and we value their input in care planning. After all, these are the people who know our residents the best and have their best interests at heart. Some of our residents have difficulty expressing themselves and often families and friends can shed light on the person’s past, their likes and dislikes, beliefs and values that can be really valuable when it comes to helping residents move forward.